Privacy

MCHS is committed to protecting the privacy of client information and enabling clients to have appropriate access to their own client records.

Any queries about Privacy and all requests for access to client information should be directed to the Privacy Officer on (03) 8319 7426 or at Level 1, Site 2, 368 Sydney Road, Coburg Victoria 3058.

Alternatively, requests for access to Dental records may be directed to Dental Reception at Brunswick on (03) 9387 6711.

Privacy Statement

YOUR INFORMATION – IT’S PRIVATE
What happens to information about you while you are a consumer of this service?

Who are we?
We are one of several health and community care services in your area, all working together in partnership to meet your health needs.

What information do we collect about you?
We keep your name and contact details on your consumer records. Other details such as your care plan and information about your health are recorded each time you visit.

Why do we collect your information?
The information we collect helps us to keep up-to-date details about your needs, so we can care for you in the best possible way. We also use the information to better manage and plan this service.

Who else sees your information?
Your information can only be seen by the professionals in this service involved in your care. Other wise, we only release information about you if you agree or if required by law, such as in a medical emergency.

What say do you have in what happens to your information?
You have a say in what happens to your information. We rely on the information you give us to help us to provide the right care for you. If you decide not to share some of your information or restrict access to your consumer record, this is your right, but it may affect our ability to provide you with the best possible services. Talk to us if you wish to change or cancel your consent.

How will your information be protected?
We are committed to protecting the confidentiality of your record. The privacy of your information is also protected by law. We treat your information in the strictest confidence and store it securely.

Can you access your information?
Yes, you have a right to request access to your information and to ask for it to be corrected if necessary.

Any other questions?
Please talk to one of our staff if you have any other questions or complaints about what happened to your information while you are our consumer, or if you wish to access your record. You may also contact our Privacy Officer on (03) 8319 7426.